iPhone 3G Launch — Frustrations of a loyal Apple customer
Where to begin? Do I begin with the 4 hours waiting in lines at two Apple stores, the lack of pre-sale information from Apple, the friendly and well meaning, but essentially non-helpful Apple store employees, the unfriendly, unhelpful and annoying AT&T retail employees, the constantly changing information about iPhone 3G inventories, the useless Apple retail website?
I can’t think of many ways Apple and AT&T could have bungled the iPhone 3G launch more than they did. And in doing so, they are alienating the very loyal customers they need to be successful. I am certainly not alone, the WSJ blogged about the launch calling it “chaos”. I couldn’t agree more. Let me explain… Read more
